Who you are buying from

1. This website is owned and operated by Sand Events Pty Ltd Pty Ltd 61116310779 t/as Sand Events Pty Ltd of  98 William Street
   Port Macquarie NSW 2444, NSW, Australia ( 'We', 'Our' or 'Us').We sell tickets offered via this website as the event organisers ('Presenter')and any tickets purchased from this website are purchased from Us as the Presenter.  Any dispute you have relating to an event orticket purchase is between you and Us.
2. The web siteoztix.com.au (the “Oztix Website”) is owned and operated by Ticket SolutionsPty Ltd (ACN 106907206) t/as Oztix (“Oztix”) of PO Box 476, Annerley, 4103,Queensland, Australia. If you buy tickets from the Oztix Website you aresubject to Oztix’s Terms and Conditions and not the Terms and Conditionsfollowing.
3. Oztix who we have engaged to provide a softwareplatform andrelated services to facilitate sales of tickets. Oztix are not selling the tickets nor acting as agentor merchant for the Presenter.  
4. The Presenter nor Oztix are notliable for any claims relating to an event or ticket purchase, except asotherwise set out in these terms and conditions.

What you are agreeing to

1. By visiting,using or purchasing any tickets via this website you agree to be bound by theseTerms and Conditions and Our Privacy Policy.
2. Every ticketsold through this web site is also subject to:
3. the Presenter’s additional event termand conditions (please see the Presenter’s website);
4. any terms and conditions of thevenue at which event is held (please see the venue’s website); and
5. any terms and conditions that may beprinted on the ticket.
   1. The Presenterreserves the right to add, withdraw, reschedule or substitute artists and/orvary programs, prices, venues, seating arrangements and audience capacity.

Use of this Web Site

1. Use of this website is restricted to personal use and reference only.

Conditions of Sale

1. All Pricesquoted are in Australian Dollars and include local taxes (GST).
2. Online saleswill cease when the allocation of tickets is sold, at a time otherwisespecified or usually 2 hours before doors open for the event.
3. ThePresenter reserves the right not to sell tickets to any person, agent orcompany.
4. Tickets willbe delivered to you by the method you select during the booking process. Iftickets are sent using Registered Post or a Courier service they will only besent to addresses where the purchaser can sign for delivery. Mail deliveryoption will cease to be offered 7~10 days before the event.
5. Tickets maynot, without the prior consent of the Presenter, be resold or offered forresale at a premium over the face value of the ticket (including via on-lineauction sites) or used for advertising, promoting or other commercial purposes(including competitions and trade promotions) or to enhance the demand forother goods or services either by the original purchaser or any subsequentticket holder.
6. Notwithstandingthese terms and conditions, if You use a “disposable” or “temporary” creditcard (such as those purchased over the counter at supermarkets) for Your onlinepurchase We are not able to make any refund to you unless a) you can providefull details of the credit card; b) the credit card remains valid; and c) youcan produce the online purchase receipt.
7. Note: your Credit Card statement will itemise a purchase as a charge from "Sand Events Pty Ltd."

Refunds and exchanges

1. The Presenter will only refundtickets in accordance with these terms and conditions and to the extentpermitted by law. The Presenter or Oztix has no liability to you. 
2. We do notreplace any lost, stolen or destroyed tickets or exchange or substitute ticketsafter purchase, except in limited circumstances.  We reserve the right to charge you a reasonablefee for the replacement of tickets. Please treat your tickets like cash, as wecannot replace lost tickets.
3. The Presenter reserves the right to alter the date,the venue and the entertainment and activities as advertised, without prior notice toyou.  Your entitlement to a refund insuch circumstances is determined by the Presenter.  Please contact Presenter directly here in order to determine your eligibility for a refund.
4. If the date,time or venue of an event is rescheduled or changed, your ticket will remainvalid for the rescheduled date, time and venue.
5. If We authorisea Refund, We will refund to you the Ticket Price, the Booking Fee, the ProcessingSurcharge and if applicable any Delivery fees charged for and tickets were notdispatched.  
6. Any refundpayable can only be made back to the credit card (whether temporary orotherwise) used in the original transaction.
7. We will postany relevant information regarding any cancelled or rescheduled events on ourwebsite when applicable. It is your responsibility to check our website forinformation in relation to any events.

No Show / Failure to collect tickets / Deliveryfulfilment

1. We fulfilOur commitment to you for the sale of tickets by either mailing or emailing theticket to you, or by making the ticket available at the door or Box Office foryou to collect. 
2. If you haveelected to receive the tickets by mail or email and have not received yourticket(s) within 48 hours of the event, please contact Oztix. 

Pay Over Time Payment Option

1. In somecircumstances you may be able to pay for your ticket over time, ininstalments.  If both parties agree tothis payment option, You agree that We can charge your credit card a deposit, abooking fee (if any) and the number of specified instalments prior to sendingyou a confirmed ticket.
2. You agreethat you only have a reservation for a ticket and are not entitled to a ticketto the relevant event until full payment of the ticket and associated fees ismade.
3. If yourcredit card details change prior to your payment of any instalment, you agreeto contact Us to update your credit card details.
4. You agreethat if, for any reason, We are not able to process any of the instalments ontheir due date, your reservation for the ticket will be cancelled and yourdeposit and any booking fee paid forfeited by you.
5. We agree torepay any instalment (other than the deposit and any booking fee) you have paidto Us to the credit card you specified at the time of selecting the pay overtime option, provided that credit card remains valid.

Changes to Terms and Conditions

1. The termsand conditions that apply to any particular transaction will be the publishedterms and conditions at the time the transaction was finalised. Subject to thepreceding sentence, We may alter or change the terms and conditions as theyappear on our website from time to time effective immediately from posting onthe web site.
2. You shouldperiodically check this page of the web site to ensure that you are aware ofthe latest terms and conditions.

What happens if you have an inquiry or complaint?

1. Forinquiries or complaints regarding the sale and delivery of tickets pleasecontact us by email c/o info@oztix.com.au or telephone 1300 762 545.  
2. Forinquiries or complaints regarding the staff and / or amenities at a venue orevent, please contact the venue management.
3. Forinquiries or complaints regarding the artist's performance, sound or lightingor production quality, please contact the Presenter.

Data Security

1. When Weprocess your order We collect your credit card and personal information in accordancewith Our Terms and Conditions, our Privacy Policy and our Privacy CollectionNotice. 
2. If you areconcerned about using your credit card online please contact us for assistance.
3. If you denyor dispute a charge on your credit card made by us, please contact usimmediately.  We consider credit cardfraud to be a serious offence and we aim to prosecute each case to the fullestextent possible.

Copyright and Trademark

1. The images,text, logos and artwork contained within this site are copyright to Presenter, Oztixand/or the relevant licensors.  All rightsare reserved.  Unauthorised use by way ofcopying, storage, reproduction, publishing electronically or otherwisetransmitting in any form or by any means in whole or in part is prohibited. TheOztix logo is a registered trademark.

Disclaimer and liability

1. You acceptthat the Internet is not always a reliable and that system outages may occur.  
2. Save to theextent set out in the Competition andConsumer Act 2012 (Cth) (including the consumer guarantees under AustralianConsumer Law) or otherwise permitted by law, We or Oztix will not be liable forany damages direct, incidental, consequential or otherwise, loss or corruptionof data, loss of profits, goodwill, bargain or opportunity or loss ofanticipated savings resulting from your purchase of any tickets or your accessto, or use of, or inability to use the web site and its content, whether basedin contract, tort, negligence, statute or any other legal theory, and whetheror not We know of the possibility of such damage.

Choice of Law

1. These Termsand Conditions shall be governed by the laws of the State of Queensland,Australia but legal proceedings may be commenced in any Australian State orTerritory.

Australian Consumer Law

1. Our goodsand services come with consumer guarantees that cannot be excluded underAustralian Consumer Law. Those consumer guarantees apply in addition to anyother express warranties which we provide under this Agreement. You areentitled to a replacement or refund for a major failure and for compensationfor any other reasonably foreseeable loss or damage.

Version 12